Hazmat Line Terms and Conditions of Service

Hazmat Line provides 24/7 hazardous materials (hazmat) emergency response via phone, primarily for shippers, carriers, and related parties involved in the transportation of dangerous goods. As part of an active subscription, Hazmat Line also provides informational regulatory guidance through its helpdesk; this guidance is for informational purposes only and does not constitute regulatory consulting or legal advice. Certain complementary services, such as SDS authoring and cleanup, are available through vetted third-party partners and are contracted and billed separately. Hazmat Line does not provide onsite emergency response services.

You accept this Agreement if you:

• Register for our service online.
• Display or distribute the Hazmat Line emergency phone number.
• Submit Safety Data Sheets (SDS) to Hazmat Line.
• Make a payment to Hazmat Line.

Hazmat Line's role is limited to phone-based response support. We do not act as a regulatory agency or legal advisor, nor do we guarantee regulatory compliance or interpretation accuracy. We are not responsible for onsite activities, clean-up outcomes, or third-party actions unless explicitly agreed upon in writing.

Hazmat Line provides services "as-is" and disclaims all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant the accuracy or completeness of information shared during emergency calls.

IN NO EVENT SHALL HAZMAT LINE OR ITS AFFILIATES BE LIABLE FOR DAMAGES EXCEEDING THE TOTAL FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM. THIS CAP APPLIES TO ALL CLAIMS IN THE AGGREGATE, WHETHER ARISING IN CONTRACT, TORT, NEGLIGENCE, INDEMNIFICATION, OR OTHERWISE.

You agree to indemnify and hold harmless Hazmat Line and its personnel from any claim, liability, or loss (including legal fees) resulting from:

• Your use or misuse of our service
• Incidents involving third parties
• Use of incorrect or outdated data
• Regulatory actions taken against your company

You are solely responsible for maintaining accurate SDS, contact, and product data. Hazmat Line is not liable for delays, errors, or miscommunications arising from incomplete or outdated information.

Subscriptions automatically renew annually unless canceled in writing before renewal. No refunds are issued once service has commenced, except in cases where Hazmat Line terminates without cause.

You may cancel service at any time. However, if terminated during an active service term, the full annual fee remains due. Hazmat Line reserves the right to terminate service with 30 days' notice. Upon termination, you must stop displaying or using Hazmat Line contact information.

All Hazmat Line content, tools, and trademarks remain our exclusive property and may not be reproduced, altered, or distributed beyond the scope of your service agreement.

This Agreement is governed by the laws of the State of Delaware. Any legal dispute will be resolved in courts located within that state.

Before initiating legal action, both parties agree to engage in good-faith efforts to resolve disputes amicably. Services will continue during the resolution process unless otherwise instructed.

Hazmat Line shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, cyberattacks, telecom disruptions, or regulatory action.

While Hazmat Line may assist in identifying or referring clean-up providers or external resources, we are not responsible for their actions, pricing, performance, or regulatory compliance. You assume full responsibility when engaging third parties.

Information provided by Hazmat Line does not constitute legal or regulatory advice. You remain solely responsible for your company's regulatory compliance and any filings or submissions required.

Hazmat Line is not responsible for any delay in emergency response caused by late or incomplete data submissions, such as SDSs, product profiles, or contact details.

Hazmat Line reserves the right to modify these Terms and Conditions at any time, in its sole discretion. Updates will be posted to our website with the revised effective date. Continued use of the service after such changes constitutes acceptance of the updated terms.

Questions about these terms? Contact us at support@hazmatline.com

Hazmat Line makes no indemnification commitment under these Terms. To the extent Hazmat Line is nevertheless found to owe any defense, indemnification, or hold-harmless obligation to you or your company (whether under any agreement between Hazmat Line and a trade association or affinity partner, or otherwise), any such obligation is subject to the following conditions:

• Any such obligation is subject to the Limitation of Liability in Section 5, which applies to all claims in the aggregate regardless of legal theory.
• You must provide Hazmat Line prompt written notice of any claim, grant Hazmat Line sole control of the defense and settlement, and reasonably cooperate at Hazmat Line’s request. Hazmat Line is not responsible for costs incurred, or settlements made, before such notice or without its prior written consent.
• Hazmat Line has no obligation for claims arising from your negligence or willful misconduct, your misuse of the service, your failure to maintain accurate and complete data (including SDS, emergency contacts, locations, and declared shipper names), or your company’s regulatory violations.

These Terms are the entire agreement between you and Hazmat Line regarding the services and set out your sole and exclusive remedies. You are not a third-party beneficiary of any agreement between Hazmat Line and any trade association or affinity partner, and no such agreement expands Hazmat Line’s obligations to you beyond these Terms.