Privacy Policy

"Personal information" means information that identifies, or can reasonably be linked to, you or another person. It does not include information that is anonymous or de-identified. Depending on how you interact with the Services and where you live, we may collect the following categories:

• Contact details, such as your name, company, job title, email address, phone number and business address.
• Account and service information, such as the plan you choose, the products and Safety Data Sheets (SDSs) you register with us, and your billing contacts.
• Payment information, such as the form of payment and transaction details. Card data is handled by our payment processor, Stripe, and we do not store full card numbers.
• Emergency call information, such as the caller's name and phone number, the location and details of the incident, and call recordings.
• Communications with us, such as the content of emails, chats, form messages and support requests.
• Device information, such as your browser, device type, IP address and other online identifiers.
• Usage information, such as the pages you visit, the links you click and how you arrived at the website.

We collect personal information from the following sources:

• Directly from you, when you fill out a form, sign up, call us, send an email or otherwise share information with us.
• Automatically, when you use the website, through cookies and similar technologies. See "Cookies and Similar Technologies" below.
• From your company, when your employer or a partner registers you as a contact on its account.
• From service providers and partners that collect or process information on our behalf.

Depending on how you interact with us, we use personal information to:

• Provide the Services: set up and manage your account, register your products and SDSs, answer emergency calls, share incident information with emergency responders and your company, process payments and send service notices.
• Communicate with you: answer your requests, provide regulatory support and maintain our business relationship.
• Marketing: send you news, content and offers by email, where permitted by law. You can unsubscribe at any time.
• Improve the Services: understand how the website is used and improve its content and performance.
• Security and fraud prevention: protect the Services, our users and the public.
• Legal reasons: comply with laws and regulations, respond to valid requests from authorities, and establish or defend legal claims.

The website uses cookies and similar technologies to work properly, remember your choices, measure traffic and understand which pages and forms are most useful. Some of these cookies are set by HubSpot, the platform that hosts the website and our forms.

Where required by law, we ask for your consent before setting non-essential cookies. You can change your choice at any time through the cookie banner, and you can also block or delete cookies in your browser settings. Blocking some cookies may affect how the website works.

Our Cookie Policy lists the cookies we use, what each one is for and how long it lasts.

We do not sell your personal information. We may disclose it in the following situations:

• Service providers that work on our behalf, such as website and CRM hosting (HubSpot), cloud storage, telephony, payment processing (Stripe), email delivery and customer support.
• Emergency responders and authorities, when needed to handle an incident involving hazardous materials or to protect people, property or the environment.
• Your company, when you contact us on its behalf or when an incident involves its products.
• When you ask us to, or otherwise consent to the disclosure.
• Affiliates, within our corporate group.
• Legal and business reasons, such as a merger, acquisition or sale of assets, to comply with legal obligations (including subpoenas and court orders), to enforce our terms, and to protect our rights and the rights of others.

The website, its forms and our customer records are hosted on HubSpot. Information you submit through the website is stored in HubSpot, which processes it on our behalf as a service provider. HubSpot may store data in the United States, the European Union or other countries where it operates. To learn more, see the HubSpot Privacy Policy.

The Services may link to websites and platforms operated by third parties, such as government agencies and regulators. We do not control those sites and are not responsible for their privacy or security practices. Please review their privacy policies before sharing information with them. Information you share on public platforms, such as social networks, may be visible to other users.

The Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction, and we do not sell or share personal information of individuals under 16. If you believe a child has given us personal information, contact us and we will delete it.

We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send sensitive information through insecure channels.

We keep personal information for as long as needed to provide the Services, maintain your account, keep emergency call records, comply with legal obligations, resolve disputes and enforce our agreements. Emergency call recordings are kept for two years.

Depending on where you live, you may have some or all of the rights below. These rights are not absolute and may apply only in certain cases.

• Access: ask for a copy of the personal information we hold about you.
• Correction: ask us to correct inaccurate information.
• Deletion: ask us to delete your personal information.
• Portability: ask to receive your information in a portable format or to have it transferred to another company.
• Opt out of targeted advertising: ask us not to use your information for targeted advertising. Where required by law, we treat a Global Privacy Control signal from your browser as an opt out request for that browser. We do not respond to other "Do Not Track" signals.
• Email preferences: unsubscribe from marketing emails at any time with the link at the bottom of each email. We may still send you service emails, such as account and billing notices.

To exercise these rights, contact us using the details below. We may need to verify your identity before we process a request. You may use an authorized agent, who must show proof that you authorized them. We will not discriminate against you for exercising your rights, and we will respond within the time required by applicable law.

If you have a complaint about how we process your personal information, please contact us first. Depending on where you live, you may appeal our decision or file a complaint with your local data protection authority.

We operate in the United States and Brazil, and our service providers may process personal information in other countries. When we transfer personal information out of the European Economic Area, the United Kingdom or Brazil, we rely on recognized transfer mechanisms, such as standard contractual clauses, unless the destination country provides an adequate level of protection.

We may update this Privacy Policy to reflect changes to our practices or for legal, operational or regulatory reasons. We will post the updated version on this page, change the "Last updated" date and give notice where required by law.

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

• United States: support@hazmatline.com or +1 (813) 742-5152
• Brazil: suporte@hazmatline.com or +55 11 5028 1512