A 24-hour hazmat emergency response phone number is a telephone number that is monitored around the clock to provide information and assistance during a hazardous materials incident. If there’s a spill, leak, or accident involving your shipment, emergency responders can call this number to obtain immediate details on the material and guidance on mitigation and first aid. In short, it’s a dedicated 24/7 hotline listed on hazmat shipping documents to fulfill regulatory requirements and enhance safety.

Our services are essential for industries such as chemicals, oil & gas, pharmaceuticals, mining, cosmetics, agrochemicals, industrial gas, automotive and aerospace, construction, textile and paper and other. Additional examples are manufacturers, distributors and resellers, storage and warehouse, retailers, waste management.

Yes, if your operations or activities meet the specific criteria outlined in the DOT regulation 49 CFR 172.604 which requires that "A person who offers a hazardous material for transportation must provide a numeric emergency response telephone number for use in an emergency involving the hazardous material". This number must be monitored at all times by "a person who is either knowledgeable of the hazardous material being shipped and has comprehensive emergency response and incident mitigation information for that material, or has immediate access to a person who possesses such knowledge and information".

The shipper (offeror) of the hazardous material is responsible for ensuring a 24-hour emergency number is provided. This can be the shipping company itself if they have trained staff on call 24/7, or a contracted third-party emergency response provider. Essentially, whoever offers the hazmat into transport must designate a reliable phone number staffed by a person with immediate access to detailed hazard information about the product.